Read any good books lately?

With the advent of a new bundle of joy in my life, I haven’t had time to do much in the way of reading. But, realizing that my commute is 45 min each way to work. I decided to try listening to an audio book in the car.

For a while now I’ve been interested in learning more about Lean Manufacturing. For those of you who are interested, 2 Second Lean won’t disappoint.

I listened to the audio version of this book more than a half a dozen times (it’s a quick listen, especially when your in the car 1-1/2 hours a day).  One thing that’s great about the audio version is that the passion of the author, Paul Akers (owner of Fast Cap), really comes through.

Paul has succeeded in making lean simple, sweet, and accessible to anyone who chooses to learn about it.  Most other books I’ve seen about it are, frankly, dry.  Given Paul’s passion on the topic, it’s hard to believe he’s even talking about the same thing as the other monotone books…..then again, he’s really not.  This book doesn’t go into drones of complicated subject matter.  He actually takes a most refreshing approach; keeping it simple.  Paul shows how  mastering the basics can reap great rewards, and how less is more.  I really consider this a new must read.  It is an excellent book to motivate.

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How are you improving this year?

What have you done to improve your business or your skills for this year?  What are you planning on doing?  These are the questions we should be asking ourselves.  We’re already a good portion into the first Quarter of the year, let’s ensure it’s a good one.

It seems people will always debate if the recession is really over or not.  I’m hoping for all our sakes we’re beyond the worst and have no where to go but up.

One thing is for certain though, in this new Business environment, mediocrity will not be rewarded or perhaps even tolerated.  It is now time to take a hard look at our everyday operations through the eyes of our customers and determine what is valuable.  Everything beyond this will have waste associated with it.

This time has one thing in common with all others; Those who work hard AND smart will be rewarded for their efforts.  Those who don’t will wonder what happened.

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Yup, I’m still alive

Well, I’ve had a lot going on these past few months.  A job Change, relocation, and a new child on the way (within the next two weeks!) have all had my attention, and the blog has shown it.  I know most of you must have thought this blog had died.  Lets just say it’s in need of some re-creation.

To date, I’m still unclear on what topics would be more appealing to most of my audience.  So, for time being, I’ll be writing about whatever I’m pondering as I write.  This being the case, expect the next couple posts to be slightly less polished because I’m writing off the cuff.

One of the things I’ve peered into since my last post is the subject of Lean Manufacturing.  I found a very simple approach to this that I believe many would benefit from.  Please stay tuned!

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Knowing your Audience

I’d love to write a great article on marketing and how it pay’s to know your market.  But, if I did before I knew mine, it wouldn’t look very good would it!  So, If you would endulge me with 5 minutes of your time to respond to the following questions with either an email to me (gary@businessofwoodwork.com)  or by commenting on this post I would REALLY appreciate it.   Questions are as follows:

  1. Do you own a woodworking business?
  2. If not, are you employed by a woodworking business?
  3. Does the business primarily focus on Commercial or Residential work?
  4. If your employed with a woodworking firm, do you work in the office or on the floor?
  5. Which of the follow article topics would interest you most? (note as many of the topics as you’d like)
  • Marketing
  • Business Leadership and Management
  • Manufacturing initiatives (Lean, TOC, Continous Improvement)
  • AutoCAD, and Shop Drawings
  • Project Management
  • Estimating
  • Woodworking Techniques
  • CNC Integration
  • Finishing Techniques

6.  How long have you been in this industry?

7.   How many people does your company employ?

8.  How did you learn of this website? 

Thanks to all for helping me make a better site!

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Using your time wisely

In my quest for self improvement, I’ve begun reading the book, “4 hour workweek”, by Tim Ferriss.  Although it’s too early for me to decide to recommend it, one particular item struck a chord with me.  The section I was reading last night highlighted the use of the 80/20 or Pareto principle.  This principle states that 80 percent of the results are achieved by 20 percent of the effort.  While this isn’t my first time hearing of this, it was on my mind today.  For some reason, I’ve always considered this logic flawed.  In many cases, it’s hard not to question the validity of such a philosophy, especially for physical projects.  For this reason, I’ve brushed it off as a fad for years, as it’s something someone might say if they were trying to get you to buy their latest organizing device.  But, I realized today that this may have a place for the knowledge worker.  When I say Knowledge Worker, I mean someone who has no blueprint with which to work from, or someone who must solve problems, etc.  I would say that covers most people in an office position in the woodworking industry.  While it may not be universally applicable, the 80/20 principle may hold merit for this type of employee. 

How many of us have gone to work with full intention of completing a task in the morning, then not getting a chance to work on it in before lunch due to many other things “needing” your attention.  Before you know it the day is over and you still haven’t completed that task.  I know this has happened to me more than I’d like to admit.  Now, let’s take a look at this scenario, but say you actually finished that task, you were effective.  How much of your time did that task actually take?  How many “fires” did you have to attend today, and how many of them really needed your attention? In many cases, although you were effective, the value added time is only a small portion of the day. 

Let’s cultivate some habits together:

  1. Stop continous checking of email-  this is a time waster, with no value.  Twice a day is plenty. 
  2. Make use of voicemail- When it’s a choice of finishing a task or grabbing the phone, buckle down and finish the task.  Better yet, if you can allow it, let all calls go to voicemail and check it at specific times throughout the day. 
  3. Start with the most important task of the day-  In “7 habits of highly effective people” by Stephen Covey, I read an interesting story.  In a class the teacher had a glass jar that he filled with rocks.  When asked, his students all agreed the jar was full.  He then proceed to put pea gravel in around the rocks.  Then sand, and finally water.  Moral is don’t fill up your jar with water, because you won’t get any of your tasks or big rocks accomplished. 

Please feel free to email me or comment!

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How do you handle Change Orders?

I’ll admit it, I don’t like change orders…..but they are necessary….The reason I don’t like change orders is because they can slow down the momentum, induce confusion and mistakes, and increase customer expectations.  Much like anything else in life, I think it can be made into an easier process.  I’m in the process of defining this for myself as I post this.  Throughout any Millwork project there are often many small changes.  Often only a handful of these are customer driven.  My question to you is which ones do you try and get paid for?  How do you manage this?  What kind of paper trail do you keep to provide you with the documentation necessary should the client “forget” they asked for that?  

When it comes to change orders, I’ve seen 2 schools of thought to date. 

  1. The people that bid low to get the jobs, then change order the client to death.   In my experience, this tends to happen more in commercial woodworking than residential. 
  2. People who bid the job to make money, and treat the customer well.  During a phone conversation with Bob Buckley, owner of true 32 Cabinetry (www.true32.com), He mentioned a few examples of how well he takes care of his clientle.  Truth be told, I’ve been an admirer of Bob for a while, though we’ve only spoken twice.  His philosophy appeared simple enough.  Because he runs a very eficient operation, he can price jobs competitively and still have enough margin to do business with respect and service.  That’s really what it’s all about isn’t it? 

Personally, I hate it when I seem like I’m fishing for change orders.  Obviously the big items need to be change orders.  Examples include Change in scope of work, or a different finish, etc.   But many small change orders in my eyes could go away, as they take more energy than their worth.  Things like some extra fillers for a GC, or a Quart of Stain….or a small change in schedule (like we really need you here on Wed instead of Friday)

What do you guys think?  I’m interested in hearing your opinions.

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American Ingenuity

The shop environment is never without a lack of challenges.  Challenges can include anything from design requirements to shipping and installation issues.  Small shop ingenuity has always impressed me.  Much like farmers of yesteryear, if they can’t afford it, they often have to make it.  If you have more time than money, and the right skills, little is out of reach.  I’ve seen homemade disc sanders, edge sanders and stroke sanders.  While these may not stand up to 24/7 wear and tear, they are often enough to fill the void between hand work and professional equipment until it can be purchased rationally.   

Until recent I thought this “movement” was relegated to sanders, specialized jigs, and fixtures.   That is until I stumbled upon a website called www.cnczone.com.  Many people here have designed and built their own cnc machines.  Upon perusing the information there, it seems people have spent from 3,000 to 10,000 and up on their machines, and lots of time and energy. 

There seems to be many factors to consider when judging the feasibility of such an adventure.   Time and money are the primary ones, but also your skills sets.  One often overlooked is opportunity cost.   Most business owners would be better off buying a used machine, especially for panel processing, and spending their precious time on building their business model.  But, If you have yet to start your business, and  all you need is the occasional curved piece, or a machine to v-carve, building a machine may be feasible in your case.  Another example can be found here  www.Keeperswoodworking.com  

Feasibility aside, you can’t argue with the coolness factor of saying, “yeah, I built that from scratch”!

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Zen of the Craft

Lately I’ve been feeling a bit overwhelmed at work, undoubtedly a common feeling among people who work in a woodworking office, be it estimating, project management or Engineering.  Anyways, today I decided to step away from the desk for a while and clear my head by helping out in the shop a bit.  Even though I have a small shop at home, with life getting in the way, it’s been a few years since I’ve really done any woodworking. 

The task today was fairly simple, we need to make 52- 3′ x 6′ Red Oak Counter tops for lack of a better term…..OK, they’re really not counter tops, but they are similar.  3/4″ Red Oak plywood with a drop down 3/4″ x 1-1/2″ edge mitered all four edges-pretty standard fair. 

First order of business for me was to set up the shaper to cut a rabbet around the perimeter of the plywood.  I enjoyed setting it up and getting the cut and the powerfeed perfect.  I get a chance to run one and while it works, the 35″x71″ plywood piece is a bit large for the table, and is tricky to keep tight to the fence.  Mental Note:  replace the wheels on the powerfeed, they’re shot.  I dri-cote the table and fence, and get it to be a reasonable operation. 

After setting this up and running a few pieces, I decide that I can have 2 other people run that now that it’s set up.  I decide to help Bill, one of our more experienced guys get the solid edges ready for gluing.  We inadvertently end up with a bucket brigade of sorts, me jointing the 2 long edges of pre-purchased 1×4 oak, and handing it to him to groove for the plywood rabbet.  It felt productive and nice.  It was about 70 boards that I ran through the jointer, 140 passes.  While this isn’t a ton of boards by any stretch, it was enough to develop a nice rhythm. 

The rhythm  and harmony is what is so attractive about this craft.  Even doing something as simple as running a board over the jointer, you can’t help but be focused…..the sweet hum of the machine and the visual flash of the cutterhead insists on it.  There is the matter of how you place your body to move the board, where you place pressure to get what you want out of board and machine.  Not to mention “reading” the grain to minimize tearout.  It’s a dynamic dance-changing when,where, and however is needed to create what you desire.  No wonder it’s one of the leading hobby’s in the US.   After a few hours I feel better than I did when I came in.  I’ll have to get out in the shop more often!

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Field Dim Part 2

Below are photos of some jobsite visits I’ve taken recently.  The first two photos are of a large fireplace in a hotel. (if you look closely you can see my “drawing board” up on the hearth ledge I mentioned in the first post)  This area required some different techniques then a normal casework area.  The next 3 photos are more typical of a diewall/desk area.  

The goal in any field visit is simple….Bring back to the shop the information you need to create a successful project.  While this goal is simple, the execution of this goal can be challenging and is where we can go awry.  I’d love to be able to state that I have hard and fast rules that I use to ensure that I get what I need everytime, but this simply isn’t the case.  Even in the two situations depicted in the photos required different techniques.  The best thing you can do is create good habits that will benefit you on most field visits. 

One of my preferred habits involves nomenclature.   If you create a habit of taking and writing dimensions in the same manner, you’re less likely to make a mistake.  For instance, when I measure, I write down the exact measurement I took…..If I’m field measuring before drywall, I’ll account for this by adding 1 star next to the measurement for each piece of drywall that needs to be subtracted from the measurement.  As an example, If I field measure an alcove before rock at 86-1/2″ I will write 86-1/2″**.    I’ll also use +* if I have to add drywall for say a wall end.  In this manner, I’ve taken out the risk of stupid math errors onsite.  When I leave the site, I’m confident in my measurements, and know what the conditions were like when I was there. 

Another nomenclature instance is if I have to write down a measurement that would be in the z axis or “Depth” of the paper I’m writing on, I’ll circle it.  For instance, if the drawing I’m writing on is an elevation, and I’m looking at a wall that jogs back 6″, I’ll draw a vertical line on the elevation, then dimension it 6″ and circle it. 

Another habit I’ve created is taking digital pictures….These can often save you an additional trip and are free.  My technique is typically to go into a room, take a picture of the plan view, then photograph the entire room clockwise from the entrance door.  I used to only take pictures of what I thought I needed at the time.  With this approach there seemed to always be a room that I missed something on.  It only takes a few extra seconds to take the other photos (usually 4 per room) and it’s cheap insurance.

I’m not advocating you spend time measuring every detail either.  Walk into a room, know your scope, and only take measurements that interact with your scope.  For my normal cabinetry, those include the following:

  • Wall Length
  • Wall Height, Soffit Height
  • Windows, Electrical Panels, or other wall obstructions
  • Outlets or switches in the area of my scope
  • Columns
  • other details as necessary to accomplish the goal above.

Remember it’s all relative.  Fear of missing something and unclear information can force us to measure everything possible.  It’s imperative that you begin with the end in mind, and only take those crucial measurements.  You’ll save time and remain focused.  Before you leave the shop, have the scope clear in your head and know what measurements you’ll need to accomplish this.  If you think theres some critical dimensions you may forget, highlight them before you leave. 

The point to this post is to look at your projects, and create a method that works for them.  Realize that you’ll have to adapt on a job to job basis, and always strive for improvement.  My “drawing board” idea shouldn’t be earth shattering, but I only thought of it after I got tired of finding places to set my drawings to write on them, and carrying a square.   Thanks for reading!

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Field Verification

   To start off the first post of the new year, I’d like to devote some time to a topic that rarely gets the attention it deserves-Field Verification.  Field measurements are one of the pillars upon which a successful job is built.  They are also one of the things I really hate messing up on, because this type of error causes alot of unneeded rework. One of my favorite “new” tools for this task is a laser distance meter. The one I use can be bought here 

  

Granted, there are other other models that may fit your bill other than this. The reason this was the right choice for our operation is because of it's features. It will of course shoot wall to wall (up to 300'), within 1/32". With the aid of a post it note, you can measure to the end of any run. It also allows you to check the angle created by 2 walls coming together. for instance if the plans call for a 135 degree corner, you can check to see if it's indeed 135. it does this with 3 measurements and some trigonometry.  The above features are great for what I need, but the thing that really makes it a great investment is the ability to make field visits a 1 person job.  Often before this, you needed two people, 1 on each end of a tape for longer distances.  A few months back I had to measure a 60' long window sill in a school that was 12' up a basement wall.  I was able to climb a ladder on 1 end and shoot the distance.  With the ability to just send 1 person onsite, this device can pay for itself in just a few uses.  

My other essential tools for most field verfication visits include a camera, Architectural drawings, my shop drawings if done, a level (usually keep in the vehicle until needed). Tape, and My Board. My board is simply a 12" x 18" pc of 1/4" MDF. To this I Binder clip all the drawings, creating a writing surface. This simple step makes it much faster because I don't have to find a place to lay out the drawings and write down measurements. One requirement I have made for myself is to figure out how to keep my hands free. I try to have either pockets or an apron to hold everything. The only thing I typically carry is the board with the drawings. All else is attached to me in some way. This makes it much faster to get in a room, get what I need and get out. I'm typically measuring for commercial work, and can be out to measure up to 30 or 40 rooms at once. My system has saved me hours of time with site visits. In my next post I will layout my strategy for these situations and how I get what I need in the least amount of time (hopefully with photos). 

As always, questions or comments are appreciated. 

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